Our Core Service Offering (customised to your requirements):
Customs clearance, cartage & devanning of goods:
DDL has a dedicated customs agency that can provide a full importation and clearance service, payment of GST at point of entry, cartage and devanning of goods at a MAF approved transitional facility.
Goods receipt verifications:
Clients provide DDL with imported goods manifest, all items are checked, verified and reported back to client.
Secure warehousing & insurance:
The DDL warehouse is a solidly built facility with a 24 hour monitored security system. DDL carries a bailee’s liability cover. This covers the accidental damage of goods at warehouse site. DDL encourages clients to have insurance cover for accidents outside their control, i.e. earthquake, storm damage.
DDL can provide a fully dedicated service utilising computerised min/max criteria or on a collaborative basis with client.
Customer credit policy and terms of trade managed in accordance with client guidelines.
Management of customer orders and inquiries:
DDL can provide dedicated personnel for customer service, if applicable.
Batch code/expiry date recording efficient:
DDL has the ability to record and manage inventory using batch code/expiry dates.
Pick, pack and dispatch of goods:
DDL can provide a full pick, pack and dispatch service.
Invoicing, debtor and credit management services to all market sectors:
Sales are invoiced on standard DDL stationary (co-branded invoicing is available). DDL provides a full debtor control and collection service. Credit management conducted in consultation with clients.
Management of returns and claims:
This service is managed in conjunction with client terms.
Regular stock take service:
Client stock takes are conducted monthly and reported back to client.
DDL can provide payment of client business expenditure through payment of some/all client costs of conducting business in New Zealand (if applicable), ie sales brokerage, advertising, representation fees, general expenses.
DDL can manage point of sale material.
Sales, stock and financial reporting:
DDL can provide a wide variety of reporting options for month end anaylysis, including:
Sales by product, month and year to date,
Sales by customer, month and year to date,
Month end inventory by product.
Service Fees: Service fees can be calculated as a percentage of client sales to include freight or freight can be billed separately and charged monthly. When using a percentage of sales as a fee base, principals can calculate costs in advance and know there are no hidden extras unless specifically requested.